Since Zendesk isn’t an email client or an email marketing solution, they don’t support outbound email unrelated to tickets; that being said, you can certainly create tickets on a user’s behalf and they’ll get the ‘we’ve received your request’ email that you created, containing the content of that […]
Virtual and augmented reality devices are a technology that I like to keep a close eye on. In recent news, some Microsoft employees have protested the US Army’s $480 million contract for Microsoft’s HoloLens 2. I wanted to share my thoughts on this dilemma as being a part […]
In this scenario, I wanted to create a method to inform customers whose pending ticket has been open for more than two days that their ticket will be closed soon. To clarify, these two automations will automatically send an email to a customer, asking them if there is […]
Securing The Universe 
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