Tag: Automation

Zendesk Automation: Notify Customers Before Closing Their Tickets

By William Donaldson on February 25, 2019 • ( Leave a comment )

In this scenario, I wanted to create a method to inform customers whose pending ticket has been open for more than two days that their ticket will be closed soon. To clarify, these two automations will automatically send an email to a customer, asking them if there is […]

2019- Tech Predictions

By William Donaldson on November 29, 2018 • ( Leave a comment )

Like every new year, rising trends and advances in technology change and adapt to the growing needs of consumers and industries alike. While predicting the future is never set in stone, the following information is comprised of data I have found while researching numerous topics for use at […]