A managed service provider is simply a company that remotely manages a client’s IT systems based on a subscription of services. In the world of IT, many tasks can be automated, and jobs such as patch updates can be performed remotely; due to this, many larger organizations turn […]
One of the most significant tasks I have undertaken as my new role as an IT Manager has been upgrading my company’s outdated and underpowered telecom systems. After advancing both our internal and external ticketing/email systems with Zendesk, as well as building an entirely new VoIP network with […]
I am back to work after my vacation to Colorado; except for the close to 16 hours of driving with a crying newborn baby, it was very relaxing and enjoyable. Being away from work can be stressful anticipating the many issues that can arise over a week, but […]
Securing The Universe 
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