A managed service provider is simply a company that remotely manages a client’s IT systems based on a subscription of services. In the world of IT, many tasks can be automated, and jobs such as patch updates can be performed remotely; due to this, many larger organizations turn […]
Since Zendesk isn’t an email client or an email marketing solution, they don’t support outbound email unrelated to tickets; that being said, you can certainly create tickets on a user’s behalf and they’ll get the ‘we’ve received your request’ email that you created, containing the content of that […]
In this scenario, I wanted to create a method to inform customers whose pending ticket has been open for more than two days that their ticket will be closed soon. To clarify, these two automations will automatically send an email to a customer, asking them if there is […]
Securing The Universe 
You must be logged in to post a comment.