Support why IT audit is considered a profession. The term, IT auditor, certainly can strike fear in even the most knowledgeable and confident members in the IT profession, as well as in many other departments. An IT auditor is tasked with ensuring that systems, processes, rules, and regulations […]
There are often multiple alternative methods associated with addressing individual risks. Describe your strategy for handling and communicating the different approaches. How many alternatives should you provide in order to have effective decision-making, and what are they? In risk management, the one-size-fits-all approach is often not applicable to […]
Abstract This paper will provide an overview of CSM (Customer Service Management) applications, focusing primarily on their security and susceptibility to risks; it will concentrate on Zendesk, a software suite that I just implemented at my organization. As an IT manager, one must carefully select which CSM their […]
Securing The Universe 
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