Workplace Security

We recently had some issues with some malware on a few computers here at work. After spending a couple of days finding, removing, and double-checking everything, I thought that this might be a good time to discuss with everyone some security practices that we should be using in our […]

Sending an Email in Zendesk

Since Zendesk isn’t an email client or an email marketing solution, they don’t support outbound email unrelated to tickets; that being said, you can certainly create tickets on a user’s behalf and they’ll get the ‘we’ve received your request’ email that you created, containing the content of that […]