Users lie, but the logs won’t. Turn it off and back on, especially if the user insists that they have already done so. If it’s worth having, it’s worth having a backup. Never disassemble anything you can’t reassemble from memory. A problem does not officially exist until a ticket has […]
Research is undoubtedly the single greatest tool that I use, no matter the situation. So, as I just got promoted to IT Manager, I figured I would navigate through the many internet forums, blogs, and websites that I am active in to search for common mistakes that IT […]
As we are nearing the move-in date for our new building, we are starting to receive daily shipments of various tech products; due to this, I thought I would take a break from logging everything into my Hardware Inventory List and perform a quick review of our […]
Securing The Universe 
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