Abstract This paper will provide an overview of CSM (Customer Service Management) applications, focusing primarily on their security and susceptibility to risks; it will concentrate on Zendesk, a software suite that I just implemented at my organization. As an IT manager, one must carefully select which CSM their […]
Dear Tekzor Inc., We, Harry & Mae’s Inc., have reviewed your company’s recommendations for the risk analysis and mitigation project and wanted to provide valuable feedback regarding each found threat and its solution. We want to thank you for your thorough and professional approach in helping our organization […]
Dear Harry and Mae’s Inc.’s I.T. Staff and Executives, As requested, I have compiled an Executive Summary of the situation on Harry and Mae’s identified risks and my recommendations. In this report, you will find an overview section that describes my risk analysis, how it was formulated, and […]
Securing The Universe 
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